SHIPPING: Equipsmart is proud to use UPS to deliver to our culinary arts customers. RETURNS: Factory Return Authorization must accompany all returns. Contact Lippert Inc. at 708-333-6900 for Return Authorization process. Jackets w/ logo embroidery are non-returnable. Sample jackets are available for sizing before ordering at Joliet Jr. College Culinary Department. 15% Restock fee applies to all other "non-used" items, (pants, hats, aprons, etc.) Return freight charges are the responsibility of the orginal purchaser.